Store Policies


All US and International orders will be mailed within 1-2 business days.

US orders are mailed via USPS Ground Advantage and typically arrive within 2-5 business days from the shipping date with a tracking number and $100 insurance coverage.

International orders are mailed via USPS First Class Package International Service or USPS International Priority Mail, and the timeframe for delivery will depend on the country. 

We will provide a shipping confirmation and tracking number for all shipped orders. 

Please contact us directly at before placing your order if you are interested in faster shipping options, or would like to include additional insurance to your order. 

Kelem is not responsible for any orders that are lost, damaged or stolen via transit in the mail beyond the insurance coverage and return guarantee provided by USPS. 

Returns & Exchanges

We accept returns and/or exchanges on all items received in original condition within 14 days of delivery. Return shipping is paid by the customer.  Upon receipt or the returned item(s), Kelem will issue a full refund or send a replacement provided that the returned item is in original condition and is received within 14 days of  receipt by the customer.